SERBE TOP FLOOR (SERBE TOP FLOOR)

1.  Hotel minimum stay

No minimum stay is required.
However, please note that each hotel may apply its own specific terms and conditions (2 night minimum stay  requested in some hotels).

2. Deposit policy

Your booking will be confirmed once the deposit payment has been received by bnetwork. 

Reservations less than 10 rooms : 
The requested deposit corresponds to : 
-  One night for one night reservation
-  Two nights for two nights reservations and more.

Balance to be paid directly at the hotel. 

Full prepayment of the reservation : you can also proceed to the full payment of your reservations including the balance of your nights booked, breakfasts and local taxes directly with bnetwork. For that, bnetwork must receive this information upon reservation.  

Reservations from 10 rooms : 
The requested deposit corresponds to : 
- the amount of all the nights booked
- breakfast and local taxes can be added to the deposit

Payment deadline before cancellation your reservation: 
· Until April 25th, 2025 included: within 10 working days 
· Between April 26th to May 30th, 2025, included: within 5 working days 
· Between June 01st to June 13th, 2025, included: within 2 days 
· From June 14th 2025: within 24H

If your payment is not received within the given schedule, your option will be automatically cancelled.

Administrative fees corresponding to 2% of the requested amount will be levied on any financial transaction. These fees are non refundable.

3.  Changes and cancellation policy

bnetwork accommodation department must be notified of any changes or cancellations as soon as possible. If you made your reservation via our online accommodation booking tool (www.ethcc.bnetwork.com), you are able to check or modify your booking online. 

·  For all cancellation made until March 16th, 2025, included, no penalty will be applied and the deposit paid will be refunded (net of administrative fees).

· For all cancellations made between March 17th and May 25th 2025, included, one (1) night per room cancelled will be charged (except for the hotels having a 2 night minimum stay, in that case, two (2) nights will be charged)

· For all cancellations made between May 26th and June 14th 2025, included, two (2) nights per room cancelled will be charged (for 2 nights reservations and more)

· From June 15th 2025 included, the full amount of the reservation booked will be charged in case of cancellation or shortened stay. 

4.  Accommodation invoicing process

·  bnetwork collects deposit payment for all accommodation reservations. 

·  Payments will then be transferred in full to the relevant Hotel(s) (minus the 2% administrative fees).

· bnetwork will provide a confirmation including a summary of the rooms reserved for you and the amount to be paid to confirm them.

· You will receive an accommodation confirmation upon receipt of the deposit payment, but you will not be provided with an official invoice from bnetwork. Your payment to bnetwork will appear as a deduction on the final invoice be issued by your Hotel upon check out. The balance due on the final invoice will have to be settled directly with your Hotel before departure (breakfasts, taxes, extras, etc.).

· Please address any specific invoicing details or requests to bnetwork directly and they will be communicated to the accommodation providers accordingly. TVA may be applied to your invoices.

5. Apartments and Villas reservations with our partner agencies

Each estate agencies applies its own terms and conditions concerning payments, cancellation policy minimum stay, etc…Please kindly ensure you take note of all the rules before booking your accommodation.

For any apartment booking, please note that the deposit required corresponds to the full stay amount.